Last Updated: [25/10/2023]
1. Refund Eligibility
At Oomac, we are committed to your satisfaction. Our refund policy is designed to be fair and transparent.
You may be eligible for a refund under the following conditions :
1. Service Non-Delivery: If you have purchased a service and it has not been delivered within the specified timeframe or is overdue by 1 month, you may request a refund. Our team will review the circumstances and process the refund if applicable.
2. Refund Request Procedure
To initiate a refund request, please follow these steps:
2.1. Contact Us: Reach out to our customer support team at info@nextar.in with the following information:
- Your order or invoice number.
- A detailed explanation of the reason for the refund request.
2.2. Review: Our team will review your request and respond within 7 business days.
3. Refund Process
3.1. Approved Refunds: If your refund request is approved, we will process the refund using the original payment method. It may take [number of days] business days for the funds to appear in your account, depending on your payment provider.
3.2. Rejected Refunds: If your refund request is not approved, we will provide a detailed explanation for our decision.
4. Non-Refundable Items
The following items are typically non-refundable, unless they are defective or damaged:
- Downloadable digital products.
- Services already rendered or partially rendered.
5. Changes to this Refund Policy
We may update this refund policy to reflect changes in our practices. Any updates will be posted on this page with a revised “Last Updated” date.
6. Contact Us
If you have any questions or concerns about this refund policy, please contact us at info@nextar.in.